Terms & Conditions
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by AswadWeb and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Hall/Vendor Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Providers. Each Provider acts in a professional manner with HallBooking.net when making its product and/or service available on or through HallBooking.net (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship). Please note that Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and rules for the use, access and consummation of the provided service (which may include certain disclaimers and limitations of liability).
"HallBooking.net", "us", "we" or "our" means AswadWeb, a limited liability company incorporated under the laws of Bahrain, and having its registered address at Office 9131 - Ent 15 - Road 3801 - BLK 0338 - Al Qudaybiyah, Bahrain. "Platform" means the (mobile) website and app on which the Service is made available owned, controlled, managed, maintained and/or hosted by HallBooking.net. "Hall" means the various different hall products and services that can be ordered, acquired, booked, paid, provided, reserved, combined or by you from the any Hall Provider.
"Hall Provider" means the professional provider of Venues (e.g. hotel, private, Gardens, Parks, Clubs), “Vendors provides” mean the professional provider of services (wedding planner, dresses, photographer, cake, catering, flowers, bands and DJ) to provide Reservation on the Platform (whether B2B or B2C).
"Order" means the online payment or reservation service as offered or enabled by HallBooking.net in respect of various products and services as from time to time made available by any Providers on the Platform.
1. Scope and nature of our Service
Through the Platform, we (AswadWeb) provide an online platform through which our Hall/Vendor Providers – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Order). By using or utilizing the Order (e.g. by making an Order Reservation through the Order), you enter into a direct (legally binding) contractual relationship with the Hall/Vendor Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Order Reservation, we act solely as an intermediary between you and the Hall/Vendor Provider , transmitting the relevant details of your Order Reservation to the relevant Hall/Vendor Provider(s) and sending you a confirmation email for and on behalf of the Hall/Vendor Provider. HallBooking.net does not (re)sell, rent out, offer any product or service.
When rendering our Service, the information that we disclose is based on the information provided to us by Hall/Vendor Providers. As such, the Hall/Vendor Providers that market and promote their services on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hall/Vendor Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Hall/Vendor Provider made available.
Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
2. Prices, crossed-out rates and We Price Match
The prices as offered by the Hall/Vendor Providers on our Platform are highly competitive. All prices are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the ticket, if applicable. Applicable fees and taxes may be charged by the Hall/Vendor Provider in the event of a cancellation.
Sometimes cheaper rates are available on our Platform for a specific product or service, however, these rates made available by Hall/Vendor Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
The crossed-out rate shown for Halls is based on the third highest current price of the Hall Provider for your occasion with the same reservation or purchase conditions in a 30-day window around your check-in or consummation date (15 days before and 15 days after check-in or consummation date; if less than 15 days are between today and the check-in or consummation date, we will use the corresponding number of days after the check-in or consummation date to result in a 30-day total). To ensure we are making a fair comparison, we always use the same conditions products. This means that you get the same service for a lower price compared to other check-in or consummation dates at the same time of year.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
3. Privacy and cookies
HallBooking.net respects your privacy. Please have a look at our privacy and cookies policy for further information.
4. Free of charge for consumers, only Hall/Vendor Providers pay!
Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Service or add any additional (reservation) fees to the rate. You will pay the Hall/Vendor Provider the relevant amount as indicated in the Reservation.
Hall/Vendor Providers pay a commission to HallBooking.net after the end user has consummated the service or product of the Provider. Hall/Vendor Providers can improve their ranking by increasing their commission (Visibility Booster). The use of the Visibility Booster (by increasing the commission in return for better position in the ranking) is at each Provider's discretion and may be used from time to time and product to product offered. The algorithm of the ranking will take an increase in commission into account when determining the Default Ranking. Preferred partners pay a higher commission in return for a better position in the ranking.
Only Hall/Vendor Providers which have a commercial relationship with HallBooking.net (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). HallBooking.net is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); HallBooking.net does not allow non-professional parties to offer or sell their products on or through HallBooking.net.
5. Credit card or bank transfer
If applicable and available, certain Providers offer the opportunity for Reservations to be paid (wholly or partly and as required under the payment policy of the Provider) to the Hall/Vendor Provider during the Reservation process by means of secure online payment (all to the extent offered and supported by your bank). For certain products and services, HallBooking.net facilitates (through third party payment processors) the payment of the relevant product or service (i.e. the payment facilitation service) for and on behalf of the Hall/Vendor Provider (HallBooking.net never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Hall/Vendor provider through a third party payment processor. Any payment facilitated by us for and on behalf of, and transferred to the Hall/Vendor Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
For certain (non-refundable) rates or special offers, please note that Hall/Vendor Providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Reservation. You will not hold HallBooking.net liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Hall/Vendor Provider and not (re)claim any amount for any valid or authorized charge by the Hall/Vendor Provider (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a reservation made on our Platform, we will pay you this deductible, up to an aggregate amount . In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (email@example.com). Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using HallBooking.net’s secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
6. Pre-payment, cancellation, no-show and fine print
By making a Reservation with a Hall/Vendor Provider, you accept and agree to the relevant cancellation and no-show policy of that Hall/Vendor Provider, and to any additional (delivery) terms and conditions of the Hall/Vendor Provider that may apply to your order (including the fine print of the Hall/Vendor Provider made available on our Platform and the relevant rules of the Hall/Vendor Provider), including for services rendered and/or products offered by the Hall/Vendor Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Hall/Vendor Provider can be obtained with the relevant Hall/Vendor Provider. The general cancellation and no-show policy of each Hall/Vendor Provider is made available on our Platform on the Hall/Vendor Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Hall/Vendor Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Hall/Vendor Provider and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each order. Please carefully read the fine print (below the service types or at the bottom of each Hall/Vendor Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Hall/Vendor Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for bookings, damages, cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Hall/Vendor Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Hall/Vendor Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the Hall/Vendor provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the confirmation date, make sure to (timely/promptly) communicate this with the Hall/Vendor Provider so they know when to expect you to avoid cancellation of your Reservation or charge of the no-show fee. Our customer service department can help you if needed with informing the Hall/Vendor Provider. HallBooking.net does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Hall/Vendor Provider.
7. (Further) correspondence and communication
By completing a Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Reservation, (ii) an email after arrival to rate the (experience with your) Hall/Vendor Provider and the Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you.
HallBooking.net disclaims any liability or responsibility for any communication by or with the Hall/Vendor Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Hall/Vendor Provider or (any form of) acknowledgement of receipt of any communication or request. HallBooking.net cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Hall/Vendor Provider.
In order to duly complete and secure your Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against HallBooking.net or in respect of the Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).
8. Ranking, preferred programme, stars and guest reviews
The default setting of the ranking of Suppliers on our Platform is 'HallBooking.net Recommends' (or any similar wording); this is the Default Ranking. Please note that the Default Ranking is created through a complex ever changing and evolving system (algorithm) that considers a multitude of criteria in order to match searchers and accommodations in an optimal way. The actual ranking will be different for each customer and for each search as there are many criteria included, for example the popularity of an venue premises among our visitors (e.g. guest reviews), customer service history (including the number and type of guest complaints), certain booking-related data (e.g. number of bookings, cancellations, conversion rate, overbookings, availability, etc.) and the (past) browsing activities of a visitor. On-time payment of commission by an venue and the commission percentage are also included in the algorithm of the Default Ranking. Please note that for convenience we also offer other ways to rank Suppliers. A customer can choose to rank for example an venue on the basis of lowest price first, review scores, venue type (etc.). A customer thus has full control on the presentation of the search results.
In certain cities and regions, HallBooking.net operates a preferred partnership program, allowing certain Hall/Vendor Providers that meet and maintain the preferred program terms to be listed ahead of the rest of the Hall/Vendor Providers in the default “Recommended” ranking for the relevant city/region. The preferred Hall/Vendor Providers are marked with a “thumbs-up” symbol and in return for this high ranking, the preferred Hall/Vendor Provider pays a higher commission. Only Hall/Vendor Providers that meet and maintain certain qualification criteria can be listed as preferred.
The stars used for non-hotel venue do not correspond to the star ranking system as may be applicable to hotel venues.
Only customers who have stayed at the venue will be invited by HallBooking.net to comment on their stay at the relevant venues and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Provider, and (b) (wholly or partly) used and placed by HallBooking.net at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by HallBooking.net and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay and each review will only be available for a limited period of time (24 months) after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews may be ranked on top. You have the option to choose various different forms of ranking and filter (e.g. by audience, date, language, score). HallBooking.net does allow the Provider to respond to a review. We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. HallBooking.net does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. HallBooking.net undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
HallBooking.net will not accept reviews which include:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards the staff
- Promoting illegal activities (e.g. drugs, prostitution)
- Sites, emails and addresses, phone numbers, cc details
- Politically sensitive comments
HallBooking.net and the Hall/Vendor Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Hall/Vendor Provider as made available on our Platform, (iii) the services rendered or the products offered by the Hall/Vendor Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Hall/Vendor Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
HallBooking.net is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Hall/Vendor and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Hall/Vendor Provider is solely responsible and assumes all responsibility and liability in respect of the Hall/Vendor (including any warranties and representations made by the Hall/Vendor Provider). HallBooking.net is not a (re)seller of the Hall/Vendor. Complaints or claims in respect of the Hall/Vendor (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Hall/Vendor Provider. HallBooking.net is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.
Whether or not the Hall/Vendor Provider has charged you for your Hall/Vendor, or if we are facilitating the payment of the (Hall/Vendor) price or fee, you agree and acknowledge that the Hall/Vendor Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Hall/Vendor) price or fee to the relevant tax authorities. HallBooking.net is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Hall/Vendor) price or fee to the relevant tax authorities. HallBooking.net does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that HallBooking.net may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as HallBooking.net at its discretion sees fit. You are granting HallBooking.net a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as HallBooking.net at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to HallBooking.net publishing and using these photos/images. HallBooking.net does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of HallBooking.net. HallBooking.net disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by HallBooking.net at any time and without prior notice.
10. Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by HallBooking.net , its Hall/Vendor Providers.
HallBooking.net exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to HallBooking.net. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Bahrain law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Bahrain.
The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our Platform (by selecting the English language) or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
12. About HallBooking.net and the support companies
The Service is rendered by AswadWeb, which is a private limited liability company, incorporated under the laws of the Bahrain and having its offices at Office 9131 - Ent 15 - Road 3801 - BLK 0338 - Al Qudaybiyah, Bahrain and registered with the CR 107109-01 in Commercial and Agencies Registrations Bahrain.
HallBooking.net has its headquarters in Bahrain, The support companies only provide an internal supporting role to and for the benefit of HallBooking.net. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain or host the Platform). The support companies do not have any power or authority to render the Service, to represent HallBooking.net or to enter into any contract in the name of, for or on behalf of HallBooking.net. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorised to act as any form of process or service agent of HallBooking.net. HallBooking.net does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its support companies), other than its registered office in Bahrain.